Your privacy matters to us at 12spin. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with, and the rights you hold over your own information.
A plain-language summary of how 12spin approaches your data. The full legal text is set out below and governs in all matters of interpretation.
12spin collects personal data that is strictly necessary to operate your account, verify your identity, process transactions, and comply with our legal obligations. We do not collect data for the sake of it.
All personal data held by 12spin is protected using 256-bit SSL encryption in transit and industry-standard encryption at rest. Access to member data is restricted to authorised personnel only, on a need-to-know basis.
12spin does not sell, rent, or trade your personal data to third parties for their marketing purposes. Full stop. Data sharing with service providers is strictly limited to what is necessary to operate the platform and fulfil legal obligations.
As a 12spin member, you have the right to access, correct, and in certain circumstances request deletion of the personal data we hold about you. Submit a request to our support team and we will respond within the applicable statutory timeframe.
12spin retains personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Account data is typically retained for a defined period following account closure in line with regulatory requirements.
12spin operates under international gaming authority licensing and processes personal data in compliance with applicable data protection obligations. Our privacy practices are reviewed regularly to ensure ongoing compliance.
This Privacy Policy ("Policy") is issued by 12spin ("12spin", "we", "us", or "our") and applies to all personal data collected from individuals ("you" or "Member") who access or use the 12spin platform, including the website at 12spin.club, any associated subdomains, mobile interfaces, and all products and services offered thereon.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which together govern your relationship with 12spin. By registering an account or continuing to use the 12spin platform, you acknowledge that you have read and understood this Privacy Policy.
12spin is committed to protecting the privacy and security of your personal data in accordance with applicable data protection laws and the requirements of our international gaming authority licensing. This Policy describes our practices in plain, accessible language without sacrificing legal precision.
12spin acts as the data controller in respect of the personal data collected and processed pursuant to this Policy. This means 12spin determines the purposes for which, and the manner in which, your personal data is processed. Where 12spin engages third-party service providers to process data on its behalf, those providers act as data processors subject to contractual obligations consistent with this Policy.
For all data protection enquiries, please contact us using the details set out in Section 15 of this Policy.
When you register an account on 12spin, we collect the following information:
To comply with our Know Your Customer (KYC) obligations under our gaming licence, we may collect:
Records of communications between you and 12spin via live chat, email, or any other channel, including the content of those communications and associated metadata.
12spin collects personal data through the following means:
12spin processes your personal data on the following legal bases:
12spin uses the personal data we collect for the following purposes:
12spin does not sell or rent your personal data to any third party. We may disclose your personal data to the following categories of recipients, strictly as necessary:
Third-party companies engaged by 12spin to provide technical infrastructure, payment processing, identity verification, fraud prevention, customer support tools, and similar operational services. All service providers are contractually bound to process your data only as instructed by 12spin and in accordance with applicable data protection standards.
Payment service providers including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa, and Mastercard, to the extent necessary to process your deposit and withdrawal requests. These providers operate under their own privacy policies and data security standards.
12spin may disclose personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, or other governmental bodies where required to do so by law, court order, or the requirements of our gaming licence.
Legal counsel, auditors, and compliance consultants engaged by 12spin, subject to professional confidentiality obligations.
In the event of a merger, acquisition, restructuring, or sale of all or part of 12spin's business, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.
12spin uses cookies and similar tracking technologies on the platform to ensure functionality, improve performance, and enhance your experience. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain platform features. 12spin does not use third-party advertising or behavioural targeting cookies.
12spin implements robust technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding these measures, no method of transmission over the internet or method of electronic storage is completely secure. 12spin cannot guarantee absolute security but commits to implementing and maintaining industry-standard protective measures at all times.
12spin retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 12spin's data disposal procedures.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by 12spin:
To exercise any of these rights, please contact the 12spin support team via live chat or email as described in Section 15. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.
The 12spin platform is strictly restricted to individuals who are 21 years of age or older. 12spin does not knowingly collect personal data from individuals below the age of 21. If 12spin becomes aware that a minor has registered an account or provided personal data, the account will be immediately closed and all associated data will be deleted or returned in compliance with applicable law.
If you believe that a minor may have registered an account on 12spin, please contact us immediately using the details in Section 15.
The 12spin platform does not contain links to third-party websites for general browsing purposes. Where links to third-party services appear in a transactional or operational context (for example, redirecting to a payment provider's interface), 12spin has no control over those third parties' privacy practices. Members should review the privacy policies of any third-party services they interact with in connection with their 12spin account.
12spin reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the requirements of our gaming licence. Any material changes to this Policy will be communicated to registered Members via the platform or by email to the registered account address where practicable. The revised Policy will be effective from the date of publication on this page. Your continued use of the 12spin platform following publication of any amendment constitutes your acknowledgement of the revised Policy.
For all privacy-related enquiries, data subject rights requests, or to report a suspected breach of your personal data, please contact the 12spin Data Privacy team:
Please mark your communication "Privacy Enquiry" to ensure it is directed to the appropriate team. We aim to acknowledge all privacy-related communications within two (2) business days and to resolve requests within the statutory timeframe.
Play with confidence knowing your information is protected by industry-standard security and clear, transparent data practices.
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